Nordmann Nordic: Customer Service Representative (all genders/all ages)
Standort:Nordmann – a leading multinational company in the field of chemical distribution, with around 540 employees. At Nordmann, we believe in openness, respect, human kindness and working together in a spirit of trust – and these values are embedded in our corporate culture.
To strengthen our team at Nordmann Nordic, we are looking for a Customer Service Representative with a strong focus on Purchasing. This is a key operational role at the heart of our order, purchasing, and logistics flows. Nordmann Nordic is a distributor of specialty chemicals serving manufacturers in the Nordic and Baltic regions within cosmetics, home and industrial care, paint, plastics, rubber, pharmaceuticals, and electronics. We are a growing organization with 22 employees, working in modern and bright offices in Solna Strand, just outside central Stockholm.
Deine Aufgaben:
In this varied and responsible role you will act as a vital link between customers, suppliers, logistics partners and internal sales teams. You will combine customer service excellence with hands-on purchasing responsibility, ensuring smooth day-to-day operations and high delivery performance.
Customer Service & Order Management
- Manage the full order-to-invoice process, ensuring accuracy and timeliness
- Processing customer orders in the SAP S4HANA
- Handle after-sales inquiries, delivery follow-ups and problem-solving
- Manage complaints, returns and credit notes
- Update prices, conditions and quotations in close cooperation with sales if needed
Purchasing & Supply Coordination
- Purchase goods for stock replenishment or direct customer delivery
- Monitor availability, lead times, and supplier confirmations
- Coordinate inbound logistics, including sea freight, container deliveries, and customs handling
- Follow up deliveries and proactively manage deviations
Logistics & Administration
- Handle export orders, customs documentation, freight bookings, and delivery monitoring
- Invoice customers and ensure smooth administrative flows
- Contribute to continuous improvement of order, purchasing, and logistics processes
Dein Profil:
- 2–4 years of experience in customer service, sales support, purchasing, logistics or order management
- Practical experience in purchasing with a good understanding of supply chains and material flow
- Experience or strong interest in customs, shipping, and international logistics, preferably including sea freight
- A solid understanding of order, delivery, and invoicing processes
- Strong digital skills and user-level experience in SAP ERP, CRM systems, and Microsoft Office
- A structured, service-minded approach with strong coordination and teamwork skills
- Fluency in written and spoken Swedish and English
Unser Angebot:
An exciting position in an internationally growing business with a collaborative and business driven work environment. As a family-owned company, we value a team-oriented working environment with short decision paths and close cooperation across functions. You are welcome to join us in our modern offices in Solna Strand with good public transport connections. Additionally we offer a competitive compensation and benefits aligned with experience.
Let us offer you the chance to take the next step in your career!
