Nordmann UK: 1st Level IT Support Technician (f/m/d)

Crawley, United Kingdom Nordmann U.K. Limited

1, Maidenbower Office Park,
Balcombe Road,
RH10 7NN
United Kingdom

Nordmann – is a leading multinational in the field of chemical distribution with a staff of over 460 employees. At Nordmann, we believe in openness, respect, human kindness and working together in a spirit of trust – and these values are embedded in our corporate culture.

To support our IT team in Maidenbower, we are looking for a new

1st Level IT Support Technician (f/m/d)

Your tasks

  • Pick up user helpdesk calls and create support tickets
  • Work with JIRA Service Management and process 1st Level tickets
  • Provide remote and onsite support for end user and resolve 1st Level tickets
  • Qualify &assign tickets to 2nd Level if unable to resolve
  • Create, update and maintain IT knowledge base articles for applications; IT Workplace and Mobile devices
  • Place and track orders for IT hardware, software and services
  • Review and assign invoices for approval
  • Monitor scripted, automated client installations
  • Assign mobile device software to smart phones
  • Hand over hardware to user / Collect hardware from users
  • Support & update inventory assets

Your profile

  • BTEC Level 3 Diploma in IT or equivalent
  • Experience in 1st level support/service desk environment  
  • Good working knowledge of Windows and Microsoft Office
  • Systematic and reliable-confident way of working with problem solving skills
  • Effective and confident communicator in both written and spoken English
  • Experience of JIRA, Confluence, Docu Snap, M365 E5, MS Teams as well as IT Service Managament basic knowledge beneficial

What we offer

An exciting position in an internationally growing business. As a family-owned company, we value a team-oriented environment and are committed to providing our staff with a competitive pay and benefits package whilst supporting your personal and professional development with role related training opportunities, as well as offer you the chance to take the next steps in your career.

If you fit this profile, we look forward to hearing from you! Please use our application form. Jo-Anne Lissenburg will be happy to answer any initial questions by phone at: +44 (0)1293 880817 or info-gb(at)

Open job application form