Nordmann UK: Customer Service & Operations Manager (w/m/d)

Crawley, Großbritannien Melrob Ltd.

1, Maidenbower Office Park,
Balcombe Road,
RH10 7NN

Nordmann – is a leading multinational in the field of chemical distribution with a staff of over 460 employees. At Nordmann, we believe in openness, respect, human kindness and working together in a spirit of trust – and these values are embedded in our corporate culture.

To support our Operations team in Maidenbower, we are looking for a new

Customer Service & Operations Manager   (w/m/d)

Your tasks

  • Manage & lead Customer Service teams;
  • Supervise customer service process & ensure accuracy of order processing;
  • First tier signatory for stock purchase orders (price check);
  • Signing authority for non-stock purchase orders;
  • Co-ordinate customer order fulfilment;
  • Process purchase orders for stock replenishment;
  • Liaise with warehouse, stock issues & deliveries;
  • Training and development of new customer service staff;
  • Manage logistics & warehousing service providers to provide most cost effective & efficient service;
  • ISO 9001: 2008 –work within set guidelines and raise Non-Conformances when necessary;
  • Negotiate annual rates, undertake audits, resolution of service issues;
  • Investigate logistics for new business opportunities;

Your profile

  • Relevant experience and good commercial acume gained from within a distribution organisation  
  • Good commercial acumen
  • Effective and confident communicator with problem solving skills
  • Accuracy and attention to detail
  • Ability to multi-task, prioritise and manage time effectively
  • Experience working with Exchequer/CRM or similar

What we offer

An exciting position in an internationally growing business. As a family-owned company, we value a team-oriented environment and are committed to providing our staff with a competitive pay and benefits package whilst supporting your personal and professional development with role related training opportunities, as well as offer you the chance to take the next steps in your career.

If you fit this profile, we look forward to hearing from you! Please use our application form. Jo-Anne Lissenburg will be happy to answer any initial questions by phone at: +44 (0)1293 880817 or info-gb(at)

Zum Bewerbungsformular