Nordmann – is a leading multinational in the field of chemical distribution with a staff of over 480 employees. At Nordmann, we believe in openness, respect, human kindness and working together in a spirit of trust – and these values are embedded in our corporate culture.
To support our Monomer team, we are looking for a new Customer Service Representative (f/m/d) based in our Crawley UK office.
- Co-ordinate customer order fulfilment; deal with all customer enquiries/complaints
- Raise stock replenishment purchase orders where necessary
- Raise and expedite purchase orders
- Process customer sales orders and produce invoices; arrange deliveries and liaise with Customer Service Manager where necessary;
- Manage sample process as per Nordmann systems
- Establish, manage and update product purchase price list as appropriate
- Establish, manage and update customer costing/product sales price lists as appropriate
- ISO 9001: 2008 –work within set guidelines and raise Non-Conformances when necessary
- Relevant Customer Service Representative experience gained from a similar position within a distribution organisation
- Fluent in written and spoken English and German
- Effective and confident communicator with problem solving skills
- Ability to multi-task, prioritise and manage time effectively
- High level of accuracy and attention to detail
- Experience working with Exchequer/CRM or similar
- Competent Microsoft office skillset
What we offer
An exciting position in an internationally growing business. As a family-owned company, we value a team-oriented environment and are committed to providing our staff with a competitive pay and benefits package whilst supporting your personal and professional development with role related training opportunities, as well as offer you the chance to take the next steps in your career.
If you fit this profile, we look forward to hearing from you! Please use our application form. Jo-Anne Lissenburg will be happy to answer any initial questions by phone at: +44 (0)1293 880817 or Joanne.lissenburg(at)nordmann.global